AI Call Logging for Your Phone System and CRM
CallConnector.ai logs calls and SMS from your VoIP phone into Clio, Salesforce, HubSpot, and your other connected systems. On the Way Better plan, AI transcripts and call recordings are saved to your own cloud storage.
What gets logged
Calls, messages, and the details around them, matched to the contact already in your system.
Calls and SMS, including duration, participants, timestamps, and direction.
Fax on the Way Better plan. Fax logging is not available on Dialpad.
Video meetings with the Video Conferencing Pack add-on.
Contact matching is automatic. In a practice management system, a call links to the matter when the contact has one active matter. In a CRM, the call is logged to the matched contact and, where that system supports it, the related opportunity or deal.
Plans, per license
The same plans and prices as the pricing page.
Free
$0
per license, billed monthly
Unlimited call & SMS logging
Automatic matter association
Log calls to all your connected systems simultaneously
No AI features
Way Better
$49
per license, billed monthly
Everything in the Free Plan, plus:
Full transcription & AI summaries
Store recordings in your cloud storage
Transcription engine optimized for industries (supports legal, healthcare, etc.)
Fax logging
Priority email & chat support
Video Conferencing Pack
$9/user/month
An add-on for the Way Better or Enterprise plan. It covers Google Meet, Zoom, Microsoft Teams, Webex and GoTo Meeting.
See full pricingAI transcripts
Legal-tuned transcription and summaries are part of the Way Better plan.
Way Better adds full AI transcription and summaries. The transcription engine is optimized for legal terminology and also works for other industries.
On RingCentral, transcripts and summaries are only available for calls you record manually. Calls you do not record are still logged with their call details.
Phone systems
Active phone integrations. Setup time comes from each integration, not one generic estimate.
- RingCentral
Setup time: 5-10 minutes
- Dialpad
Setup time: 15 minutes
CRMs and practice management
Active destinations. Coming-soon systems are not listed here.
- Clio Manage
Setup time: 10 minutes
- Clio Grow
Setup time: 10 minutes
- Salesforce
Setup time: 5 minutes
- HubSpot
Setup time: 5 minutes
- Microsoft Dynamics 365
Setup time: 10 minutes
- Zoho CRM
Setup time: 5 minutes
- Smokeball
Setup time: 10 minutes
- Lawmatics
Setup time: 10 minutes
- Filevine
Setup time: 10 minutes
Billable time
Call duration is logged with the call, so you can capture every billable minute.
Easily track call duration to ensure each bill reflects your actual time and value, so you never lose a billable minute again.
In Clio Manage, call time is logged as an Activity with duration and billing rates, so time entries are created automatically.
Frequently asked questions
- What does AI call logging capture?
- Calls and SMS on every plan, plus duration, participants, timestamps, and direction. Fax logging is on the Way Better plan and is not available on Dialpad. Video meetings are covered by the Video Conferencing Pack add-on. Contact matching is automatic.
- Which plan includes AI transcripts?
- The Way Better plan adds full AI transcription and summaries. The transcription engine is optimized for legal work and also works for other industries. On RingCentral, transcripts and summaries are only available for calls you record manually.
- Does the free plan include AI features?
- No. The Free plan is $0 per license, billed monthly, and includes unlimited call and SMS logging, automatic matter association, and logging to all of your connected systems. It does not include AI features.
- When does a call link to a matter, deal, or opportunity?
- In a practice management system, a call links to the matter when the contact has one active matter. In a CRM, the call is logged to the matched contact and, where that system supports it, the related opportunity or deal.
- Does Dialpad log faxes?
- No. Fax logging is a Way Better feature, and Dialpad does not log faxes. Dialpad call logging covers calls and SMS.